The New York Times' John Tierney recently wrote
an article in the New York Times and posted
on his blog about a paper
by Samuel H. Preston and Jessica Y. Ho of the University of Pennsylvania
titled, “Low Life Expectancy in the United
States: Is the Health Care System at Fault?”
Tierney wrote
that Preston and Ho found “no evidence that America's health care system is to
blame for the longevity gap between it and other industrialized countries. In
fact, [they conclude], the American system in many ways provides superior
treatment even when uninsured Americans are included in the analysis. ''‘The
U.S. actually does a pretty good job of identifying and treating the major
diseases,’'' says Dr. Preston, a demographer at the University of Pennsylvania
who is among the leading experts on mortality rates from disease. ''‘The
international comparisons don't show we're in dire straits.'”
This is not
big news. And it’s not big news that the formal health care system—on the
whole—has struggled to do prevention well and is only beginning to pay
attention to wellness. The question I’ve been thinking about is where will the
innovation come from that produces a system that is not only more efficient in
what Preston and Ho assert it currently does well— detecting and treating
disease—but that also does prevention and wellness well.
In their book,
The Innovator’s Prescription, Christensen, Hwang and Grossman
suggest integrated, fixed-fee systems, such as Mayo, Kaiser, and Geisinger are
likely candidates because in highly fragmented industries, such as health care,
disruptive innovations can be accelerated when there is an orchestrator of
change that is integrated across multiple pieces of a system.
I think there
is another source for big innovation in health and health care that’s
worth watching: consumer product companies and retail chains. Think Procter
& Gamble, Best Buy and Wal-Mart. When you move the focus from detection and
treatment to prevention and wellness, there are lots of opportunities to
develop products and services and
relationships that improve health, extend life and don’t require medical professionals. I can imagine a whole bunch
of consumer products and services that focus on wellness. And once established
in that market, it’s not too big a step for these companies to begin to offer
products and services that do require medical professionals…it’s already
happening with minute clinics.
The big
difference would be the way consumer product companies and retailers approach
this space and the experience they would offer. Karl Ronn from P&G
gave a great
talk on the perspective a consumer products company brings to this space at
a recent conference put on by the Mayo Clinic’s Center for Innovation.
In his talk,
Ronn discusses that consumer product companies seek to create products and
experiences that “delight” consumers. The closest health care gets to “delight”
is “patient-centeredness.”
Ouch.
Given a choice
between a health care experience that was a delight and one that was
patient-centered, most people, I suspect, would choose to be delighted.